SHIPPING AND RETURNS
Please note due to the current COVID-19 pandemic, orders may take longer than usual to arrive to their destination.
Shop orders are processed and shipped within 3 business days (excluding weekends & holidays). On occasion, during peak holidays, sales, and new product releases, our processing time may be up to 10 business days. Please note that processing time is the time spent preparing your order prior to shipment, it does not include shipping and deliver times.
Please ensure all shipping information is correct as once it is fullfilled, we are not able to change it. PAPERTESS DESIGNS is not responsible for "late" delivery, lost, stolen or damaged packages.
Domestic shipments are shipped via DHL:
- Standard tracked (2+ business days) - €7
- Express shipping (Next business day within the German DHL Express network) - €19
- FREE Standard shipping with tracking on orders €100 +
International orders are shipped via DHL or UPS depending on selections at checkout (if applicable). International shipping time frames vary based on courier.
- Express tracked: 2 - 8 business days
- Standard tracked: 1 - 6 weeks*
*Please allow 30 days for international shipping. Some packages can show sitting in transit for a few weeks prior to delivery. We are not responsible for lost packages that are deemed as delivered
Please be advised that international customers are responsible for any taxes, customs, duties and/or any other fees that may be charged at the destination country. Papertess Designs has no influence on these fees and cannot predict their amount, as customs regulations differ considerably among countries. We are not responsible for any delays due to customs.
All shipping options and cost are provided at checkout based on your location and weight of your order. Your order is always carefully packaged and delivered with tracking. .
We accept returns within 14 days of the order delivery and items must be returned within 30 days. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The shipping costs for the return are the responsibility of the customer. The original and return shipping costs are non-refundable.
To start a return, kindly email us at email@example.com. If your return is accepted, we’ll send you all the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we have received and inspected your return, you will receive an email confirming your refund. You'll be automatically refunded to the original payment method. The refund will not include the original shipping cost.
Please note that the refund timeframe may vary between payment providers depending on the payment method and processing time:
Credit card: Our bank will refund the amount to your account within 10 working days after receipt of your items.
PayPal: The refund will appear in your PayPal account within 24 hours of sending your return email.
If your order was shipped within the EU, VAT will be included in your refund. Outside the EU, customs duties and VAT are non-refundable.