Shipping + Returns
Shipping + Returns
Everything you need to know about shipping, delivery and returns at PAPERTESS.
Shipping
EU Shipping Update
Due to new EU packaging and EPR requirements, PAPERTESS is currently able to ship to selected EU countries only.
As a small independent business, these new regulations require separate registrations and compliance arrangements for each country, so some EU destinations are temporarily unavailable.
I’m actively working on bringing back shipping to as many EU countries as possible. If your country is currently unavailable at checkout, I’m very sorry — and I hope to be able to welcome you back soon.
International Shipping
PAPERTESS ships worldwide to many international destinations.
Available shipping methods and rates are shown at checkout and vary depending on your destination and order.
Customs, Duties & Taxes
Orders shipped outside the European Union may be subject to customs duties, taxes, or import fees imposed by the destination country.
United States: Orders are shipped with DHL Express. Applicable duties, taxes, and import fees are collected at checkout, so there are no additional import charges upon delivery.
For other international destinations, shipping options and rates are displayed at checkout. Depending on your destination, customs duties, taxes, or import fees may apply upon delivery and the responsibility of the recipient.
Shipping Costs & Delivery Times
Shipping costs are calculated at checkout based on your destination, order weight, and available shipping method.
Estimated delivery times after dispatch:
Germany: 1–4 business days
European Union: 5–10 business days
International: varies by destination and shipping method
United States via DHL Express: typically 2–5 business days
Delivery times are estimates and may occasionally be affected by customs or local carrier delays.
Returns
You may request a return within 14 days of receiving your order. Returned items must be sent back within 30 days of receipt.
Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
How to Start a Return
Please contact hello@papertessdesigns.com before sending anything back.
Once your return has been accepted, you will receive instructions on where and how to send your parcel. Returns sent without prior approval may not be accepted.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at myorder@papertessdesigns.com so we can make it right.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Exceptions
Sale items and gift cards cannot be returned.
Refunds
Once your return has arrived and been inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Original shipping costs are non-refundable. Any customs duties, taxes, or import charges paid directly to customs authorities or carriers are also non-refundable by PAPERTESS.
Questions?
If you have any questions about your order, shipping, or returns, please contact hello@papertessdesigns.com