Refund policy
Right of Withdrawal
A. Instructions on Withdrawal
Introduction
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us
Theresia Waidacher
Martelsgraben 2a
82327 Tutzing
Germany
Phone: +49 177 8563203
Email: info@papertessdesigns.com
of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or an email).
You may use the model withdrawal form provided below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
Returns can only be sent to the following address:
Papertess Designs
Martelsgraben 2
82327 Tutzing
Germany
The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
General Information
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Please avoid damaging or soiling the goods. If possible, please return the goods in their original packaging together with all accessories and packaging components. If necessary, use suitable protective outer packaging. If you no longer have the original packaging, please use appropriate packaging to ensure adequate protection against damage in transit.
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Please do not return goods to us carriage forward or postage due.
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Please note that compliance with points 1 and 2 above is not a prerequisite for the valid exercise of your right of withdrawal.
B. Model Withdrawal Form
If you wish to withdraw from the contract, please complete and return this form.
To:
Theresia Waidacher
Martelsgraben 2a
82327 Tutzing
Germany
Email: info@papertessdesigns.com
I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
Ordered on () __________________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate.